Welcome to Portland Insurance Customer Service Center.
We’re dedicated to making insurance a simple hassle free experience – it is our goal in working with you. If you have any questions about your policy coverage for your automobiles, home, business, or need help updating your current Portland insurance coverage, filing a claim, accessing your policy or anything not listed: Please contact us — we are here to help.
Kyle Champ – Owner
Carrier Contact Information
Insurance Company 24-Hour Claims Numbers
To start a new claim or check on the status of an active claim, please contact your insurance carrier using the phone numbers and website links listed below. If you can’t find your carrier or you experience trouble contacting your company, please contact us directly.
When you file a claim, the insurance carrier notifies us of the claim within 24 hours.
You can also visit the carrier’s payment sites linked below to make your policy payments.
Before you begin, you should have the following information available to complete your claim report:
- your policy number
- date of loss
- your address
- your contact numbers
- a secondary contact name and telephone number.
Indiana Farmers Insurance: 800-477-1660
Western Reserve Group: 800-362-0426
Rockford Mutual: 815-489-3210
Goodville Mutual: 800-448-4622
Secura Insurance: 800-558-3405
Arrowhead General: 619-744-500
Foremost Insurance Group: (800) 527-3907
Tower Hill: 800-342-3407
American Collectors: 800-360-2277
Berkshire Hathaway GUARD: 800-673-2465
Universal Property and Casualty: 800-470-0599
The companies we represent accept payments online; use the links above to go to your company’s website. To make the online process as smooth as possible, you should have a copy of your insurance bill available when contacting them to make a payment. Some of the insurance companies will require an account number and/or your policy number and zip code.
If your company is not listed above, or you experience any trouble, then please contact us for payment help.
If you’ve been involved in an auto accident or have a property or potential liability related claim on your personal or business insurance policy, we’re here to help.
That’s exactly why you invest in an insurance program. It’s to protect you when something bad or unexpected happens. We’ll guide you on every step along the way.
Deciding on if you should report and file a claim?
If there’s even a remote chance that someone may have suffered an injury or property damage as a result of the accident, then you must file the claim. Otherwise, if you choose not to file it, you run the risk that your insurance company won’t respond and protect you from damages from a potential lawsuit.
There are, however, situations where where it makes sense to not file a claim. Keeping your insurance record clean will probably keep your rates down.
Yes, I do need to file a claim
If you need to file a claim, please contact us directly at (260) 726-9345
As your independent insurance agent, we’re committed to make your claim experience as smooth and stress-free as possible. Clear, responsive communication and sharing of information is vital in the claims reporting process.
We’ll help you in filing your claim with the appropriate insurance company and we’ll follow-up with you automatically to make sure you’re treated right and fairly.
If at any point you think you’re not being treated fairly, need some help along the way, or want to share your positive experience with us, just let us know! We’re always here for you.
How to file a Business/Homeowner’s Liability Claim
In the event of injuries or damage to property of others which you allegedly caused:
- Call us to report a claim.
- Forward any correspondence, including a summons/legal paperwork from an attorney representing the other party.
- Do not discuss the claim with the other party or their attorney. Refer them to your insurance company’s claims adjuster or to us.
After we report the claim to the insurance company, the claims adjust will:
- Contact you to discuss the incident that allegedly caused the injury or damage to the property
- Deal directly with the other party and/or attorney to handle the claim
How to File a Business/Personal Auto Claim
If you’re involved in an auto accident:
- Report the accident to the police.
- Obtain information about the other people involved in the accident such as
- Names, addresses, and phone numbers
- Insurance company
- Type of vehicle
- Auto and Driver’s license numbers
- Have your vehicle towed to the nearest repair shop if the vehicle is not drivable. Do not authorize repairs until the claims adjuster gives you the authority to do so.
- Call us to report the incident
- Take photos of the damage to your vehicle, other party(s) vehicles and the accident scope
Replacement of a windshield, vandalism, or theft loss:
- Report vandalism loss or theft to the police
- Call us to report a loss
After we report the claim to the insurance company, the claims adjuster will:
- Contact you to request the details of the accident and repair estimates.
- Arrange for an appraiser to inspect the damages of vehicles that are not drivable or extensively damaged.
- Contact you for a settlement.
- Deal directly with the others involved in the accident.
You should not talk to others involved in the accident but refer them to your claims adjuster.
How to File a Business/Homeowners Property Claim:
In the even of damage to your business building/your home, or business content/your personal belongings:
- Protect the property from further damage:
- Call the proper authorities and utilities (gas, electric, telephone).
- Take photos of the damage before having emergency repairs made, such as boarding up windows or covering holes in the roof.
- Call Portland Insurance at (260) 726-9345 to report the loss
- Call a contractor to estimate the building damages
- Separate damaged contents from undamaged contents. Do not discard any items until the claims adjuster gives you the authority to do so.
- Keep records of expenses if you are forced to temporarily relocated your business/or find alternative living arrangements during repairs to your home
- Do not authorize repairs until the claims adjuster has given you the authority to do so
- Protect the property from further damage: